Returns & Refunds Policy
At Malluvibes.com , we value your trust and strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions only for certain products:
- The product must be unused, in its original packaging, and in the same condition as when received.
- Returns must be initiated within 2 days of receiving the product.
- Proof of purchase (invoice or order confirmation) is required for processing returns.
Non-Returnable Items: (No Return)
Certain items are exempt from returns, including:
- Perishable goods (e.g., food & Herbal).
- Personal care items (e.g., skincare products).
- Customized or personalized products.
- Product damaged product after successful delivery.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at hello@malluvibes.com or call us at +91 96334 44840.
- Provide your order details and reason for the return.
- Once approved, ship the product to:
MALLU VIBES
FONTANIL SERVICES PRIVATE LIMITED
SREE LEKSHMI NIVAS
Door No. 2201/641, Thirumullavaram,
Kollam - 691012, Kerala
Please ensure proper packaging to avoid damage during transit. The return shipping cost will be the responsibility of the customer.
3. Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status of your refund. Refunds will be processed as follows:
- Payment Method: The refund will be credited to the original payment method used for the purchase.
- Processing Time: Refunds typically take 7 business days to process after approval.
Note: Shipping charges incurred by us are not refundable.
4. Exchange Policy
Exchanges are allowed for defective or damaged items. To request an exchange, please contact our Customer Support team within 2 days of receiving the product.
5. Cancellation Policy
Orders can be canceled before they are shipped. For cancellation requests, contact our Customer Support team as soon as possible.
We’re committed to providing you with a seamless shopping experience. Thank you for choosing Malluvibes
